Privacy Policy
Privacy Policy
Who we are
“We”, “our”, or “us” refers to Nordic Soul Studios.
We are the controller of your personal data, which means we are responsible for how we collect, store, and use your personal information.
You can contact us regarding data protection matters at:
support@nordicsoul.eu
What information we collect and how we use it
When you visit our website (including the mobile version), we may collect personal information if you:
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Browse our website
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Purchase products
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Leave comments or reviews
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Contact us through the website
Browsing our website
When browsing our website, information may be collected using cookies and similar technologies.
Purchasing products
When you make a purchase, we collect your name, delivery address, phone number, and email address in order to:
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Process and administer your order
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Arrange delivery
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Handle returns, inquiries, or payment-related matters
Comments and product reviews
If you leave a comment or review, we may collect your name, email address, comment content, and any other information you provide.
Reviews may be published on our website or social media channels to improve our products and services.
Contacting us
When you contact us through our website or email, we may collect your name, contact details, email address, and any other information necessary to respond to your inquiry, provide support, or handle complaints.
Additional personal information use
We may also process your personal data where necessary to comply with legal obligations or to protect our legal rights, for example in resolving delivery disputes or legal claims.
Information collected via telephone
If you contact us by phone, we may request your order number and details related to your inquiry or complaint.
This information is used to verify your identity, respond to your request, and maintain communication history for customer service purposes.
Information collected at events
If you purchase products at events or exhibitions, we may collect your name, address, email, phone number, and order details to provide after-sales support and customer service.
Legal basis for processing
We process personal data on the following legal grounds:
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Order processing: necessary for the performance of a contract with you
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Customer inquiries or calls: necessary for contract performance where related to an order
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Legal compliance: necessary to comply with legal obligations
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Dispute resolution: our legitimate interests or contract performance
Cookies
We use cookies to improve website functionality, analytics, and marketing activities.
Information collected via cookies is generally aggregated and does not directly identify you personally.
If you do not provide required information
If you choose not to provide required personal data, we may not be able to process your order or provide certain services, such as delivery of purchased goods.
Automated decision-making
We do not carry out automated decision-making based solely on your personal data.
Changes to the use of your personal data
We will only use your personal data for the purposes stated in this policy or where we have a lawful basis to do so.
If the purpose changes, we will notify you where required.
Data retention
Your personal data will generally be retained for up to 6 years to comply with legal and accounting requirements, unless a longer retention period is required by law.
Data sharing
We may share your data, where necessary, with:
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Professional advisers (lawyers, insurers, consultants)
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Payment processors
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IT and hosting service providers
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Website analytics providers
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Delivery and logistics companies
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Legal or regulatory authorities
Data is shared only when necessary and in accordance with applicable data protection laws.
Data transfers outside the EEA/UK
Currently, your personal data is not transferred outside the European Economic Area (EEA).
If this changes, we will update this policy and explain the legal basis for such transfers.
Data security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way.
Access is limited to those employees and partners who need it for legitimate business purposes.
Your rights
You have the right to:
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Request access to your personal data
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Request correction of inaccurate data
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Request deletion or restriction of processing
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Withdraw consent where applicable
If you have concerns about how your data is handled, you have the right to lodge a complaint with your local data protection authority. However, we encourage you to contact us first so we can attempt to resolve the issue.
Third-party links
Our website may contain links to third-party websites (such as Facebook or other platforms).
This privacy policy does not apply to those websites. Please review their privacy policies separately.
Changes to this privacy policy
We may update this privacy policy from time to time.
Any changes will be published on this page and, where appropriate, notified to you by email.
Contact
If you have any questions regarding this privacy policy or your personal data, please contact us:
Your consent
By using www.nordicsoul.eu, you consent to the terms of this Privacy Policy and to the processing of your personal data as described above.