Terms of service

Terms of Service

Last updated: [22/05/26]

Welcome to Nordic Soul. These Terms of Service govern your use of our website and the purchase of products from www.nordicsoul.eu. By accessing our website or placing an order, you agree to these terms.

These terms comply with applicable European Union consumer protection and e-commerce legislation.

1. Company InformationWebsite: www.nordicsoul.eu
Email: info@nordicsoul.eu

Registration 

  • LV40103970644

Registered Address:

  • Ādama iela 15-5, Rīga, LV-1016

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian
  • The information you provide is accurate and complete
  • You will not use the website for unlawful or fraudulent purposes

We reserve the right to refuse service or cancel orders where misuse, fraud, suspicious activity, or abuse of our services is detected.

3. Products & Product Information

We strive to display our products, colours, dimensions, and descriptions as accurately as possible.

Please note:

  • Colours may vary depending on screen settings
  • Natural materials may contain slight variations, textures, or irregularities
  • Handmade or artisan products may differ slightly from product photos

Such variations are not considered defects.

We reserve the right to:

  • Update product information
  • Correct errors or inaccuracies
  • Change pricing
  • Discontinue products without notice

4. Pricing & VAT

All prices displayed on NordicSoul.eu are shown in EUR and include VAT where applicable under EU law.

Shipping costs are calculated separately at checkout.

We reserve the right to correct:

  • Typographical errors
  • Incorrect pricing
  • Technical errors
  • Currency conversion issues

If an obvious pricing error occurs, we reserve the right to cancel the order and issue a full refund.

5. Orders & Order Acceptance

After placing an order, you will receive an automatic confirmation email. This email does not constitute final acceptance of the order.

An order becomes binding only when:

  • Payment has been successfully approved
  • The order has been processed
  • The item has been dispatched

We reserve the right to reject or cancel orders due to:

  • Suspected fraud
  • Abuse of promotions or discount codes
  • Reseller activity
  • Incorrect pricing
  • Stock unavailability
  • Technical issues

6. Payment

We accept secure online payments through approved payment providers.

All payment transactions are encrypted and processed securely.

Nordic Soul does not store full payment card information.

If payment authorization fails, the order will not be processed.

7. Shipping & Delivery

We deliver within the European Union and selected international destinations.

Estimated delivery times are provided for guidance only and are not guaranteed.

Nordic Soul is not responsible for delays caused by:

  • Customs procedures
  • Carrier disruptions
  • Weather conditions
  • Force majeure events
  • Incorrect delivery information was provided by the customer

Risk of loss transfers to the customer upon confirmed delivery.

Customers are responsible for ensuring delivery details are correct before completing the order.

8. Right of Withdrawal (EU Customers)

Under EU consumer law, customers residing within the European Union have the right to withdraw from their purchase within 14 days of receiving the goods.

To exercise this right, please contact us at:
info@nordicsoul.eu

Returned products must:

  • Be unused
  • Be in original packaging
  • Include all accessories and documentation
  • Be returned in resalable condition

Customers are responsible for return shipping costs unless otherwise required by law.

Refunds will be processed within 14 days after receiving and inspecting the returned items.

We reserve the right to reduce refunds for diminished value caused by handling beyond what is necessary to inspect the goods.

9. Exceptions to Returns

The right of withdrawal does not apply to:

  • Customized or made-to-order products
  • Gift cards
  • Sealed products that cannot be returned for hygiene reasons once opened
  • Products damaged through misuse

10. Damaged, Incorrect, or Defective Items

Customers must inspect their order upon delivery.

If an item arrives damaged, defective, or incorrect, customers must contact us within 48 hours of delivery and provide:

  • A description of the issue
  • Clear photos of the product
  • Photos of the packaging

Failure to report shipping damage promptly may affect carrier claims.

Nothing in these terms limits your statutory rights under applicable EU consumer protection laws.

11. Intellectual Property

All content on NordicSoul.eu, including:

  • Product photography
  • Logos
  • Branding
  • Text
  • Graphics
  • Website design

is the property of Nordic Soul and protected by copyright and intellectual property laws.

Unauthorized reproduction, resale, or commercial use is prohibited.

12. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website functionality or security
  • Scrape or copy website content without permission
  • Use automated systems or bots without authorization
  • Abuse discount codes, promotions, or referral systems

Violation may result in restricted access and legal action.

13. Limitation of Liability

To the fullest extent permitted by law, Nordic Soul shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits
  • Loss of data
  • Delays outside our control
  • Third-party carrier issues

Our maximum liability shall not exceed the amount paid for the relevant order.

Nothing in these terms excludes liability where exclusion is prohibited under applicable law.

14. Force Majeure

Nordic Soul shall not be held responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Strikes
  • Pandemics
  • War
  • Government restrictions
  • Supply chain disruptions
  • Internet or hosting outages

15. Privacy

Personal data is processed in accordance with our Privacy Policy and applicable GDPR regulations.

By using our website, you consent to such processing.

16. Governing Law

These Terms of Service are governed by the laws of Latvia and applicable European Union legislation.

Any disputes shall be subject to the jurisdiction of the courts of Latvia unless otherwise required by mandatory consumer protection laws in the customer’s country of residence.

17. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Changes become effective immediately upon publication on this website.

Customers are encouraged to review these terms regularly.

18. Contact Information


Website: www.nordicsoul.eu
Email: info@nordicsoul.eu

Add:

  • LV40103970644
  • Ādama iela 15-5, Rīga, LV-1016
  • +371 26429876