Shipping

Free shipping on every order. Most orders are delivered within 2–6 weeks, depending on availability. During major sales and campaigns, delivery times may be longer. If this applies to your order, we will let you know.

Delivery

Deliveries may be delayed due to local restrictions, national holidays, force majeure and other unforeseen circumstances.

After payment authorisation and verification, orders are processed within 1–2 business days after purchase (excluding weekends). If your selected item is not available in stock, we will place it into production.

Custom and large-volume orders

If your order is large, made-to-order, or requires delivery to a specific or remote location, we strongly recommend contacting us in advance. In such cases, the most suitable delivery method, timeframe, and costs will be arranged individually to ensure the safest and most efficient shipping solution.

Delivery partners

Most orders are shipped via third-party courier services.

The carrier will usually make one delivery attempt. If delivery is not possible, please contact us and the delivery company as soon as possible. If a shipment is returned due to an unsuccessful delivery or pickup, the customer covers the return shipping costs to our warehouse.

If you have any questions, don’t hesitate to contact our support team: support@nordicsoul.eu