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COVID-19: For all Karup Design furniture delivery 2-3 weeks COVID-19: For all Karup Design furniture delivery 2-3 weeks

PAYMENT TERMS AND CONDITIONS

All orders can be paid securely via the following payment methods provided by Maksekeskus AS:

  • Visa / MasterCard credit card payments
  • Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay and Liisi ID
  • Latvian bank links: Swedbank, SEB, Citadele and Luminor
  • Lithuanian bank links: Swedbank, SEB and Luminor
  • Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma
  • Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki

NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.

The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

 

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.


Except the 

The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way you would be allowed to test the goods in an actual store.

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.

To return the goods, you must submit a declaration of withdrawal in free text to the e-mail address support@nordicsoul.eu  within 14 days of receiving the goods. 

For more information about return rights and costs of  returning goods please read RETURN POLICY  

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to or submitted by calling.
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. The resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.

A purchaser may also turn to the dispute resolution bodies of the European Union.